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score189 Privacy Policy for your account

Our Privacy Policy explains how score189 handles the phone number, wallet status and device details connected with your account.

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score189 score189 Privacy Policy for your account
REQUEST HELP DIRECTLY

Three ways to ask about privacy

A clear contact path matters when you want to understand a record or change an account detail.

Account access request Ask us to confirm the personal data linked to your account after you complete the account access step. We may check your phone verification status before releasing details, so another person cannot request your records using only a public transaction reference.
Wallet record question For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the payment reference and date. We can then match the wallet status with the relevant account record instead of requesting unrelated device or game activity.
Correction or deletion Use our account support contact to request a correction or deletion where local law permits. Tell us which field is wrong, such as a phone number, and we may ask for verification before changing or removing the record.
SIX DATA PROMISES

What our privacy process covers

Our privacy process follows the path your data takes from account access to a wallet status check.

Account details

We handle the phone number, verification state and account identifiers needed to provide access. If you open Capsa Susun Live or return to your account later, these details help us connect the request to the correct account rather than a different browser session.

Wallet matching

Payment records help us match a DANA, OVO, GoPay or QRIS request with the right account. For bank transfer and virtual account activity, we retain the reference and status needed to check whether the transaction reached the intended account.

Device signals

A mobile or desktop browser can send device type, browser version, session time and security-log data. We use these signals to keep an account session stable, identify unusual access and investigate why a verified phone cannot reach its account.

Cookies and storage

Cookies or similar browser storage can remember a session choice and help us understand whether a page opened correctly. You can manage browser storage through your device settings, though clearing it may require you to complete phone verification again.

Retention approach

We keep personal data only while it supports account administration, transaction reconciliation, dispute handling, security checks or a legal requirement. When a record is no longer needed for those purposes, we remove it or separate it from direct account identifiers where practical.

Request handling

You can ask for access, correction, restriction or deletion where local law permits. Send the request through account support, describe the data involved and complete any identity check we reasonably need before making a change.

Privacy Policy answers for Indonesia

The questions below cover the points you are most likely to check before opening an account or sending a wallet request. We keep each answer tied to the records, devices and account steps used on score189, with access handled where local law permits.

It covers account details, phone verification, wallet records, device signals, browser storage, support requests and retention. It explains why we use those records when you access the account, check DANA or QRIS status, or ask us to correct personal data.

We use your phone number to identify the account and complete the account access step. A verification status may be checked before we disclose records or change details, helping us avoid sending your account data to someone who only knows a payment reference.

Yes. The Privacy Policy includes transaction references, timestamps, amounts and status details connected with DANA, OVO, GoPay and QRIS. Bank transfer and virtual account records follow the same approach, with only the data needed to match and reconcile the request.

When you use a phone or desktop browser, we may receive device type, browser version, session timing and security-log details. These signals help us keep access working, investigate unusual sessions and understand why a verified account cannot open the requested page.

Use the support contact connected to your account and ask for a data access request. Include your account phone number and the category you want, such as wallet records or cookies. We may verify your identity before sharing the requested material.

You can request correction, restriction or deletion where local law permits. Tell us which record needs attention and why, then complete the account check we request. We may retain a limited record when transaction reconciliation, dispute handling or law requires it.

We retain records while they support account administration, payment matching, security checks, dispute handling or a legal requirement. The exact period can differ by record and rule. After that need ends, we remove the data or separate it from direct identifiers where practical.

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