Reference

Legal terms for your score189 account

score189 Legal terms explain how account access, wallet records, personal data and policy requests are handled in Indonesia.

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score189 Legal terms for your score189 account
CONTACT ROUTES

Get help with Legal questions

A clear contact route helps when you need to understand a policy before opening an account or when an account record needs correction.

Policy questions Use the Legal contact path when a clause is unclear or you need the current wording for access that depends on local law. Include the page subject and your question so we can route it without asking you to repeat the same details.
Account access If phone verification blocks your account, tell us which step stopped and whether you are using a mobile browser or desktop browser. We can check the account path without asking for your DANA, OVO or GoPay password.
Payment records For a DANA, QRIS, bank transfer or virtual account record, provide the account reference and transaction time through the support path. Keep the receipt available, but remove wallet passwords, one-time codes and unrelated personal details.
DATA PRACTICE

How we handle policy and account data

Legal protection depends on practical account habits, not only written clauses. We use the details connected to your account to verify access, respond to policy requests and reconcile payment records.

Personal data

We handle account details for access checks, phone verification, support replies and policy administration. When you contact us, send only the details needed to locate your record; do not include wallet passwords, one-time codes or payment PINs.

Cookies

Cookies and similar browser storage can support sign-in continuity and policy-page settings. You can manage browser permissions on your device, but restricting them may interrupt phone verification or require you to repeat an account step.

Account security

Keep your verified phone under your control and sign out on shared devices. We may use the account path and verification details to check an access request before discussing wallet status, withdrawal records or changes to personal data.

Retention

We keep account and transaction records for the period needed to operate the account, answer disputes and meet applicable legal duties. A retention question can be sent through the Legal contact path with your account reference.

Policy changes

When Legal wording changes, we publish the applicable text on the policy page or connect it to the account path. Check the date and scope before continuing, especially when access depends on local law or your circumstances change.

Change requests

You can ask us to correct account details, explain a data use, or consider a removal request through the policy contact route. We may need phone verification or another account check before making a change.

Legal answers before opening an account

These Legal answers focus on the questions that usually matter before account access: local eligibility, personal data, phone verification, wallet records, cookies and policy requests. Read them alongside the full notice, then use the contact route if your circumstances are not covered. The same wording is available through the mobile browser path.

Legal is the set of terms governing account access, data handling, wallet records, policy changes and contact requests. It also explains that access depends on local law. Read the notice before opening an account and keep a copy of any wording connected to your account activity.

Access is available where local law permits. You must decide whether use is lawful for your location and circumstances before continuing. If the account path asks for phone verification, complete that step with details you control rather than another person's number.

The policy covers account and phone details, access records, support messages, payment references and information needed to reconcile DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains cookies, retention and requests to correct or remove data.

Phone verification helps connect an access request to the correct account before we discuss personal data, wallet status or a withdrawal record. Use a phone number under your control, and contact us through the policy route if verification fails or your number changes.

Send a correction, access or removal request through the Legal contact path and include the account reference plus the specific detail you want changed. We may ask for a verification step before acting, so another person cannot alter your account record.

Yes. Legal terms cover how payment references may be used to identify a transaction or answer a status question. They do not ask you to share wallet passwords or one-time codes. Keep the receipt and send only the reference needed for a check.

Use the policy contact route and state whether your question concerns browser cookies, account records or transaction retention. We can explain the applicable handling and the request path. Restricting cookies may interrupt sign-in continuity or require phone verification again.

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